FAQ

At Your Door hires the best medical professionals that match with our company’s values to provide compassionate care for your residents! We employ Certified Nurse Practitioners and Physicians Assistants to care for your residents with assistance from Medical Assistants! These are our “Providers”.

This of course depends on how many of your residents our provider cares for and the acuity of their needs. Generally, they will be in your community one day a week, and it will be on the same day and time each week – so you will always know when we will be in your community. If needed, we will tailor our visits to accommodate your community’s needs.

Per state guidelines, the At Your Door providers must have a collaborating physician. At Your Door can also offer these physicians for rounding services as needed, if requested, in addition to our regular provider visits.

Yes! Your staff will have direct access to their provider via cell phone or secured texting from 7am until 9pm Monday-Thursday and 7am-5pm Friday. It is our goal that if you can’t reach them immediately, you will receive a return call within a half hour. That said, you will typically receive a call back within 5-10 minutes.

Absolutely! We know that issues with your residents don’t just happen from 9-5 Monday through Friday. Our on-call providers are At Your Door providers and have access to all medical records for our patients in your community during “off hours.” This ensures we are able to provide your staff assistance in order to best keep your residents healthy and out of the hospital 24/7, 365 days a year!

At Your Door accepts nearly all insurance! In fact, we haven’t found any that we DON’T accept. This also includes Medigold, which is very popular yet is one that not many providers accept.

We know that your community needs can change and we are always available to discuss those needs and will tailor our visits with the needs of your community!

We are excited to be able to provide Psychiatric Nurse Practitioner services to our communities. This assures not only the physical wellbeing, but also the mental wellbeing of your valued residents. We also have Certified Wound Nurse Practitioners on staff that are available for either consultation or a visit to your residents. View all services.

No. We can arrange for any of your residents to be seen by these specialists. If one of our providers is already providing services in your community, contact them directly to find out how to set up a visit. If you don’t have one of our providers in your community, call our office for more information at 614-284-4114.

Absolutely! Contact your At Your Door provider to schedule at 614-284-4114.

If you would like additional information about our services or would like to set up services from At Your Door, contact our Business Development Director, Robin Ryan, at 614-284-4114 ext. 123 or via our Contact page.